Last Updated: January 2025
At Qualtrexthrexxon, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions under which you may return products purchased from our website at qualtrexthrexxon.world (the "Website").
This policy is designed to comply with Swedish consumer protection laws and European Union regulations, including the Consumer Rights Directive. Please read this policy carefully before making a purchase.
Under Swedish and EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. This is known as the "cooling-off period" or "right of withdrawal."
However, due to the nature of our products (dietary supplements and health-related items), certain restrictions apply to protect health and safety standards. These restrictions are explained in detail below.
We accept returns of unopened products within 30 days of the delivery date. To be eligible for a return, the product must:
For health and safety reasons, we cannot accept returns of opened dietary supplements. Once a product seal has been broken, the product cannot be resold and therefore cannot be returned for a refund. This policy is in accordance with hygiene and safety regulations governing food supplements.
Exceptions may be made in cases of:
The following items cannot be returned under any circumstances:
To initiate a return, please follow these steps:
Contact our customer service team within 30 days of receiving your order:
Please provide the following information:
Our customer service team will review your request and, if approved, provide you with:
Do not ship any products back to us without first obtaining a Return Authorization Number. Returns sent without authorization may not be processed.
Carefully package the product in its original packaging, if possible. Include:
Ensure the package is securely sealed to prevent damage during transit.
Ship the product to the return address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for items lost or damaged in transit.
Once we receive your return, we will inspect the product and notify you of the approval or rejection of your refund. If approved, your refund will be processed according to the timeline outlined in Section 6.
If you receive a product that is defective, damaged, or does not match the description on our Website, please contact us immediately. We will work with you to resolve the issue promptly.
To report a defective or damaged product:
For defective or damaged products, we offer the following resolution options:
The resolution option will be determined based on the nature of the issue and product availability. We will cover all return shipping costs for defective or damaged products.
Once your return is received and inspected, we will send you an email notification confirming receipt and the status of your refund. If approved, your refund will be processed within 14 business days.
The refund will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.
For approved returns, we will refund:
We will not refund:
Partial refunds may be granted in the following situations:
The amount of the partial refund will be determined on a case-by-case basis.
Return shipping costs are the responsibility of the customer, except in the following cases:
In these cases, we will provide a prepaid return shipping label or reimburse you for reasonable return shipping costs.
We recommend using a trackable shipping method and purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipment.
We do not offer direct product exchanges. If you wish to exchange a product for a different item, you must:
This ensures that you receive the correct product as quickly as possible and allows us to process your return efficiently.
You may cancel your order at any time before it has been shipped. To cancel an order:
If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow the return process once you receive the product.
Once an order has been shipped, it cannot be cancelled. You may refuse delivery or return the product following our return policy once you receive it.
If you refuse delivery of your order, the package will be returned to us. Once we receive the returned package, we will inspect it to ensure it is unopened and in its original condition.
If the product is in acceptable condition, we will issue a refund minus:
Refunds for refused deliveries will be processed within 14 business days of receiving the returned package.
We are not responsible for packages that are lost or stolen after they have been delivered to the address you provided. Once a package is marked as delivered by the shipping carrier, responsibility transfers to you.
If you believe your package was lost or stolen:
We will work with you and the shipping carrier to resolve the issue, but we cannot guarantee a refund or replacement for packages marked as delivered.
You are responsible for providing an accurate and complete delivery address. If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment.
Reshipment will require payment of additional shipping costs. Alternatively, you may request a refund minus original shipping costs and a 15% restocking fee.
As a consumer in the European Union, you have certain rights under the Consumer Rights Directive (2011/83/EU):
You have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. However, this right does not apply to sealed goods that have been unsealed after delivery and cannot be returned for health protection or hygiene reasons (such as dietary supplements).
Products must conform to the description provided on our Website. If a product does not conform, you have the right to:
Under Swedish law, you have a legal guarantee (legal right of complaint) for products that are defective or do not conform to the description. This guarantee is valid for a reasonable period, typically 2-3 years from the date of purchase, depending on the nature of the product.
If you are not satisfied with how we have handled your return or refund, you have the right to file a complaint with:
Konsumentverket
Box 48
651 02 Karlstad, Sweden
Phone: +46 771 42 33 00
Website: www.konsumentverket.se
Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm, Sweden
Website: www.arn.se
If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution (ODR) platform:
Website: ec.europa.eu/consumers/odr
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Qualtrexthrexxon
Norra Stationsgatan 69
113 64 Stockholm, Sweden
Phone: +46 8 120 544 00
Email: connectuse@qualtrexthrexxon.world
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (CET). We will respond to your inquiry within 1-2 business days.
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our Website with a new "Last Updated" date. Your continued use of our Website after changes are posted constitutes your acceptance of the modified policy.
We encourage you to review this Return Policy periodically to stay informed about our return procedures and your rights.
This Return Policy is part of and subject to our Terms of Use. Any terms not defined in this Return Policy shall have the meaning given to them in our Terms of Use.
If there is any conflict between this Return Policy and our Terms of Use, the terms of this Return Policy shall prevail with respect to returns and refunds.